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All large businesses are required to hire receptionists that can handle customer calls, book meetings and set a professional first impression, but start-ups often lack the funds to employ full-time staff. However, it’s still vital for start-ups to have somebody available to answer calls and bolster their customer service offering, especially as the modern world of business is so competitive. You don’t want to lose clients to your competitors just because they had somebody to handle queries where you didn’t.
Fortunately, you can still hire a receptionist even if you can’t pay a full-time wage to an employee who works at your office. There are many companies that have a huge team of receptionists who handle calls for a range of companies, and by utilising such a service, you can keep your costs down while still boasting a fantastic customer service offering. However, a virtual receptionist can be more than just a person who sets a professional tone for your company.
Message direct are experts in the field of receptionists, and they only hire the very best professionals who are trained to the highest industry standards. Below, this article will take a look at just some of the things a virtual receptionist can help you with.
Why You Need a Virtual Receptionist
You might think you can go without a receptionist as a start-up, but you won’t survive very long if you can’t offer the same level of service as companies who are already well established. Most start-ups fail in their first year of operation, but you can minimise the chances of that happening to you by ensuring you convey yourself as a company that can be trusted. Here’s how a virtual receptionist can help:
- Convey an image of success – While every business has to start somewhere, clients still expect to deal with companies that have achievements to boast about. You might not be able to claim years of experience, but you can show you’re serious by having a professional receptionist answer the phone.
- Stand out above your competitors – With so many established giants already operating in your industry, it’s hard to make yourself look better than the rest. However, you can show that you’re willing to go the extra mile if clients can call 24 hours a day. Your receptionist can make bookings and take down messages for you to tend to the next day.
- Make your life easier – On top of everything, you probably don’t have enough time to spare to answer the phones when you’re just starting out, so you may as well have a virtual receptionist do it for you.
Make Sure Your Business is Successful
It’s certainly not easy to ensure business success, but you won’t get very far if you fail to prove you have great customer service skills. Utilising the services of a virtual receptionist is a great way to keep your costs down while bolstering your customer service offering, and it’ll help you make sure your business isn’t one of the unlucky ones that fails in the first year.